hilton

0
0 from 0 Reviews and Ratings
Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.
No Refund.

No Refund.? My husband and I had booked a trip in June 2020, we are self employed and have saved for this trip, but due to Corona Virus outbreak, not able to travel within this area of Australia plus the airline has cancelled flights, but asking both Booking agency and Hilton Hotel direct for refund which is just over $900 we are told due to their "Policy" only bookings made to end of April will get refund or credit. Not even allowing a reduced amount.? We are struggling now as no work is coming in, we desperately need this money and Hilton don't give a damn. We fully understand if we were to cancel booking of our own accord, but this is completely different. All other Hotels in which we have booked for this holiday have returned our money without a problem. We will also be telling all our friends, family and customers not to stay with Hilton. Very disappointed they have offered us nothing.

2
Date of experience: Mar 25, 2020