Years ago, I signed up for a free trial on behalf of a client, expecting to pay $29/month afterward. At some point, I stopped using the service and believed I had canceled my membership.Turns out, my client was actually being charged $129/month the entire time—which then jumped to $250/month without my knowledge. No notifications, no warnings—just quietly draining money despite barely using the service.My client recently reached out, completely blindsided by these outrageous charges.I dug through old records and found screenshots from their plans page via the Wayback Machine, which clearly showed a $29/month option when we signed up.We also found the original welcome email, yet—conveniently—it made no mention of the plan I had supposedly signed up for.When we logged in recently to cancel the account, no confirmation email was sent. Nothing.When I reached out to notify them, they acknowledged the account was recently canceled but refused to explain how I was charged $129/month instead of $29.Instead of owning up to the mistake, they can’t even explain why they don’t include pricing details in their welcome emails or send cancellation confirmations in 2025.What kind of company operates like this?I'm ashamed this company is Canadian and will pursue legal action to get my money back.
