I previously gave a five-star rating for their AI customer support. However, I recently needed to switch my Titan email back to the free Hostinger email, which the AI chatbot was unable to assist me with. The chatbot informed me that I needed customer support staff and ensured I was in the queue for one. Four hours later, no one showed up in the chat room. I asked for an estimation. Denied. I asked to be shown how to submit a support ticket. Denied. Well, will I stay with them when my plan expires? I will deny them. Bye, Hostinger, run by a chatbot, ruined by a chatbot.Update: Approximately six hours later, a live agent appeared in the chat box. I am glad I didn't close the browser tab during dinner. The live customer support staff was excellent. Beats AI chatbot any day. He was able to help me switch back to Hostinger's free email service. That staff member, Mark, was excellent and deserves five stars. However, I had to wait for hours without any indication of my queue order or estimated wait time. That's not acceptable. 2 stars deducted for that. I'll stick with Hostinger for now.
