I booked a hotel through this platform, the service said I had till the next day by 6:00 p.m. to cancel my reservations or I would be charged 100% of the booking. I called to cancel 2 hours before the deadline and they claimed I was past the deadline by a half hour and that I would be charged the entire weeks booking. Even though our conversation (via text messaging) was time stamped on my phone, their computer thought the hotel was in a different time zone. I tried to explain to them that they were wrong and that the hotel was in the Pacific standard time zone, a few hours from my residence, but they refused to believe me based on the information in their computer. I now have to hire an attorney and submit copies of the conversation with the timestamps, along with the address of the hotel that's on the West Coast, to get this resolved because hotel.com refuses to budge on the situation. Fortunately before calling to cancel my reservation, in case there might be a problem, I had my credit card Frozen so it could not be charged. After our conversation they immediately try to charge it, which fortunately had yet another timestamp attached to it from the bank which was still well before the deadline time. My only hope is to recoup my attorney fees in my lawsuit against hotel.com, but either way I'm still going to pursue a lawsuit against them.
