DO NOT USE- My daughter was in a bad rollover car accident so I booked a trip to Tampa, FL on short notice. 2 hours before my flight time the flight was cancelled and rebooked the next morning. Obviously, that meant I had no way to get to Tampa to use the hotel room. Comfort Suites Tampa Airport North refused to refund the room and Hotels.com didn’t stand by their customer even though they had proof of my flight being cancelled since it was booked through their sister company Expedia.com. Hotels.com passed the buck and wants to hide behind it being the hotels fault but they are choosing to work with and promote hotels with shady practices so they are equally at fault. When I tried to write a hotel review on Hotels.com they refuse to publish it even though it meets all of their review standards. Don’t expect actual customer service from Hotels.com and don’t think reviews on their site are legit when they refuse to publish mine since it’s critical of them. Book directly with the hotels, don’t give hotels.com any cut and DO NOT under any circumstances book anything that isn’t explicitly refundable because even in a situation where any rational person would provide a refund they will not. I travel a ton and used to use hotels.com and their sister companies for everything… I will not any more.
