Not happy with online booking experience at all, felt unjustly trapped in non refundable booking on a particular day. But hotel staff made up for it amply, especially Amy at reception and the temporary bar staff on 3rd January 2025. They went the extra mile on my wife’s birthday with upgrade to an executive room, complimentary excellent breakfast and a complimentary drink. There were also a birthday greeting and chocolates in the room. Will be returning to Leonardo Swindon again!
