NEVER EVER book through Hotels.com! They're just as bad as Expedia—scammers. BTW, it's the same company.I booked a room through them, and after staying one night out of six, I needed to change my plans. I wanted to check out for the third night, just for one night and then come back for the rest of my stay. I confirmed with the hotel that this wouldn't be a problem, as long as Hotels.com was okay with it. However, Hotels.com refused to accommodate me.I spoke with a customer service agent named Haer, who was incredibly unprofessional and rude. She kept interrupting me and talking over me, and when I tried to explain my situation, she threatened to hang up on me because I was I was supposedly cursing her . When I asked her what words I had used that she considered "cursing," she ignored my question and threatened to hang up again. Eventually, she did.Even if it costs you a bit more, book directly with the hotel. Expedia and Hotels.com are looking to acquire Booking.com and monopolize the entire market. Avoid these companies at all costs.
