I booked a room for myself and one for a friend. My friends name was indicated on the reservation for his room. When he checked in they found his reservation. I told him I'd prepaid his room (hotels.com charged me for it), but upon his checkout they insisted that it was not paid and charged him as well. Hotels.com refuses to refund the double charge as they indicate that the hotel supervisor won't approve it. They seem to think its fine to charge twice for the same reservation and keep the money. I can't attempt to get a refund from the hotel directly since my friend was charged at the hotel and not me. There is no recourse with this company, I would never use them again.
