I have used them for a few years for personal and business travel. Many stays were planed weeks if not months in advanced and some stays were booked in the hotel parking lot on road trips because we were just tired of driving. Never had an issue until today. We probably should have looked at the paper work more carefully because it listed two different overlapping stay dates. We were already past the no penalty date and thought we would not get our much needed 3 day break. I contacted customer service and was put in contact with SAB. She not only fixed the dates, but was able to get the same room with no penalty, just an expected upcharge because of the change to a weekend. Mistakes happen sometimes, but how a company deals with the mistake makes all the difference.
