I booked a hotel in Cardiff for the start of July next year. Unfortunately the dates have turned out to clash with the Oasis tour dates. I received an email this morning tell me that I had requested to cancel my booking (I hadn't) and my refund will arrive in 8-10 days. I looked back on the site and surprise surprise the hotel had increased the price from £549 for two nights to over £3500...... So I talked to hotels.com who insisted I that had cancelled and no matter how many times I told them I had't they told me I had. Anyway to cut a long story short they finally admitted (after an investigation) that the hotel had canceled due to 'over booking' and that I would get a refund in 8-10 days. So I not only don't have a hotel, I don't have my money and hotels.com accused me of lying as well as failing to take any responsibly (I know they are the third party but they still have responsibly). Absolutely shocking.
