I have booked at least 60-80 room nights with this company this year. Have only had so far 1 complaint against 1 property which was dealt with quickly. Last week we had an outrageous experience at a hotel. We checked out on the 2nd morning and they advised they were going to refund...which they then changed their mind! Hotels.com have sent the same reply to me about 15 times now without 1 of them answering my direct questions! They say they have put a credit into my account...its not there! The hotel should not be sold by hotels.com and it is also their responsibility to refund even if the hotel refuses too. Outrageous service!
