I booked Albert View and it was a nightmare. The most stressful accommodation booking I have ever made. Upon check in I could not open the front door. I was in a rush to check in quickly as I had a meeting to attend and had been travelling for 3 hours. I rang the number and was told to turn it hard to the right hand side as it is a double lock and should click. It didn't work so I asked if they were sure it was the right and they said yes. It wouldn't work so they said they'd call someone. This caused me extreme anxiety as the clock was ticking for my meeting. So whilst I waited I turned it to the left anyway and it opened. So the instructions I was given were incorrect. This check in process caused so much stress that was completely avoidable if correct instructions were given.When I entered my room (room 9) I was assaulted by the stink of cigarettes, despite the windows being open. The bedsheets were grey and when I smelt them they did not smell clean. I checked the shower and there was zero water pressure. I wouldn't have been able to shower properly. I suffer with OCD so there was no way I could stay in this room. I quickly booked the ibis budget 10 minutes away and checked out. This meant that the costs for my accommodation have ended up being astronomical! Due to the issue with the front door and the state of the room and the fact I had to very quickly book an alternative and I ended up being late to my meeting. This caused untold stress and ruined my whole weekend. The anxiety of not being able to get into the accommodation, the stress of the lack of cleanliness and the added stress and expense of having to quickly book alterative completely ruined my weekend! I look forward to a response to this review and a full refund on my booking.
