If I could give them a "0" like some many others I definitely would. They listed a room with two prices( 428/1248 per night) and I was charged for the more expensive room. The actual hotel site only had the $428.00 per night price listed, the Hotels.com people added the second price. No additional amenities or perks were provided at the higher rate. The cancellation/refund options were not allowed at this price, they got an extra 2K for the same room. Customer service was not helpful, offered a discount of $500.00 after the third call but still pending approval. Yeah, STAY AWAY, from this site and book directly with the hotel. Sorry I took a chance with this site, sure the CEO is on a yacht somewhere laughing all the way to the bank.
