This company operates false or at best misleading advertising in our opinion for this stay. We booked the stay for our 20th wedding anniversary at Chateau Rhianfa in North Wales from the 1st to the 5th of July 2024. All advertising inferred we were staying in the Chateau but in fact we were put in an apartment block down the road. From the outside, the marketing only showed pictures of the Chateau. There were no pictures of the outside of the apartment block. On arrival I immediately made hotels.com aware who said they would put it right with the hotel within 3 hours, however we didn’t hear anything conclusive until the day after our stay when we were told there was nothing that could be done. I have booked many stays with this company but never again.
