I accidentally booked on the wrong dates at Scandic Europa - Gothenburg (through Hotels.com) 2 weeks later than I should have booked. Very stupid, and the booking was non-refundable.I discovered my mistake a few hours later and contacted both Hotels.com and Scandic Europa. I was advised to make a new booking on the correct dates and then they would look intothe matter. Two days after my new booking they contact me and will not refund anything from the first booking, despite them seeing my new booking in their system - on dates 2 weeks later, and despite Hotels.com's advice to make a new booking while waiting.I have told them I am fine not accepting a full refund, but just partial, as it was quite clearly a mistake but they are completely indifferent.Talk about cynicism and acting in bad faith.Don't expect any(!) help from Hotels.com if anything goes wrong with your booking or your stay.Cynical and appalling company
