I purchased an HP Envy X360 14-fc001na with an Intel Core Ultra 7 processor, 16GB RAM, and a 2.8K OLED touchscreen from John Lewis on December 2, 2024. Unfortunately, from the very first use, it has been nothing short of a nightmare. The laptop constantly freezes, is extremely unresponsive, and takes several seconds to register any input including scrolling, clicking on any document/item.Since it was a birthday/Christmas gift, I didn’t start using it until January, by which time the 30-day return window had passed, preventing me from exchanging it. Despite my patience over the past two to three months, the laptop has already gone in for repairs twice, with the motherboard replaced each time.After the second repair, I received it back last Friday, only to find that it took an unbelievable 40 minutes to boot up, something I recorded in anticipation of further issues. Despite having clear video evidence, the HP support team has been reluctant to replace the device.At this point, my patience has run out. I am escalating this matter and demand an immediate replacement. John Lewis/HP, I need your help to resolve this issue ASAP.
