I had a simple question and I got stuck on your hundred point of contact for support and never had the answer, you guys need to review your customer support system it’s a big mess and not really helping your customers, stop having multiple point of contacts, you guys never heard the single point of contact thing? Read ITIL and focus and value creation! Where’s the value for customer here? Loosing time? I really don’t know how we got here with customers struggling to contact support when it comes to big companies, hp is one of many, you guys need a revolution, think different! And if you don’t know how to do it, then hire people like me :D instead of doing the same things and expecting different results.
