Bought a desktop for around 1k and in 6 months half of the screen faded black. Had a nightmare trying to report it and book it in for repair. Called up twice. Used the virtual assist where I got through to "Rochdi" the conversation started with him at 16.19 and I'm still waiting on him to book it in for collection at 19.35. He was ignoring me when I tried to do what he asked twice but it wouldn't work, I told him what the problem was as I'd spoken to the team twice but he didn't want to know. Still waiting on it to be booked in because "currently receiving multiple customers at the same time". It's been 3hrs just to book in for a repair...how hard can it be?
