Very bad service, i have been wothout a working printer for 6 to 7 mnths now and now they say get a exchange, the one i have is already a exchange , half a year was wasted, i had to go out and gets prints, i have asked a manager to look at compami t but they keep on asking a supervisor to look at complaint, the supervisor tried to trick me tried to cheat me tried to rob me by saying i need to accept a offer which wasnt clear atall it basically was i have to pay 80% and hp pay 20% after sevrel times asking i found out that this was the catch, HP are very bad they will sell you something and when its faulty they will try ro put u out of pocket.Beaware theres so many companys out there that outsmart Hp go with them these lot are looters.