Recently placed an order that came to a total of $391.17NZD (inclusive of tax and shipping) as stated on the HBX site. But my credit card was charged $433.09NZD (excluding offshore service margin by the bank).This is a MASSIVE mislead in price, when there is over $40NZD difference ($50 once you factor the bank service margin). Seems HBX’s conversion is extremely off or they are getting some terrible rates.If you are charging USD, then show an accurate USD price breakdown, rather than a highly inaccurate NZD conversion. I’d understand if it was a few dollars off or so but this was huge. People expect that the price shown is what they’ll be charged.Customer service didn’t offer any resolution and shifted blame onto the bank, but were quick to respond. Order was made 26 June and item arrived 1 July, which I will say was incredibly quick shipping.Though I still have trust issues with their pricing. Not sure if I’d shop with them in the future, unless I am willing to factor in an extra $40-50 on top.
