ibm

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I would give NEGATIVE stars if I could!

I would give NEGATIVE stars if I could!They were not only rude on the phone saying "just google what you are asking, its pretty simple" after I was asking advice if there was anything I could do to extend a trial, so I am able to finish school (due to the quarantine). They told me unless I am either a business or buying the program they can't do anything for me. I asked to be transferred to a manager, so I could ask if there was anything the company can do even if it meant sponsoring me to a paid version for one month or even getting a discount, so I could afford this extremely expensive SPSS, and I got even ruder remarks and when I confronted the woman for being rude all I am asking for is help she hung up on me. DO NOT DO BUSINESS WITH THESE PEOPLE!!!!!This experience left me in tears after the phone call. They have absolutely terrible customer service and don't care about you unless you even with all that is happening in the world right now. It's upsetting to see a business run this way.

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Date of experience: Mar 25, 2020