iCloud, in my own view, is a scam. I paid for 50GB which was fine for just a few files on iPad I wished to secure, plus automatic backups. I had just under 50% space left.I just bought an iPhone which the vendor set up for me for an extra fee. Next time I looked at iCloud it was full snd I keep getting messages to upgrade. Some data has gone onto the cloud I do not need to be there but you cannot simply delete it on the cloud without deleting it everywhere else. I thought these devices were going to make my tasks quicker and easier. I am working against the clock and do not have time to trawl through their endless instructions and repetitive links to further information. I have gone to support with a few questions but trying to get any meaningful response is extremely time consuming and after considerable prevarication before getting to my query, more often than not they try to transfer you to another service! Like every other back up service, I expected just to be able to delete any files and folders on iCloud which I don’t need there and did not save there in the first place, whilst retaining the originals on my iPad where I first saved them. Like many apps this is a marketing scam just to sell more and more when customers have already made a considerable investment in their Apple devices.I purchased Apple products to facilitate my work, not to spend most of my time trying to figure out how Apple works! Despite fancy websites and all their claims, Apple Support is no help at all. The operators, or so called “advisors”, show even less knowledge of the products than the users! Like many online chat services they seem to rely heavily on repetitive automated messaging, bots and algorithms rather than engaging their own cognitive skills, experience based initiative, problem solving skills and basic common sense! They are probably all bound by the limitations of their training, company policy and delegation of tasks in a rigid hierarchy. One wonders what practical experience some of these Apple employees have of using Apple devices.
