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Sad to see Holiday Inn in Johnson City fall so sharply

I must say this is my first review of my type. Normally even in not so good services I attempt to find something good to say, but not now!I a recent visit to Johnson City, Tennessee I persuaded my brother to in the local Holiday Inn, where my family and I had stayed several times prior with great genuine hospitality exhibited by everyone involved with the hotel. Unfortunately the experience we had from May 22 to the 26th was absolutely abominable. To begin with we were given a first floor room, every other time we were con the top floor. A loud obnoxious pool party started about 10 pm. At 11:30 after waking up my wife, who proceeded to call the front desk to complain about loud noise. The young gentleman at the desk did apologize, but stated that the new owner and his family were partying. At 2:30 am the did stop. The next morning my wife spoke to the front desk about the incident the prior evening. Also offering apologies. My wife did ask to speak to the manager, but the lady stated he was unavailable and that she would ask him to call. (That call never came!!)When we went to breakfast the server stated that the coffee maker was broken for several days and they could not provide coffee.This was just terrible management practices performed by the hotel. I will never stay at this hotel again.

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Date of experience: May 23, 2024