I am dismayed that my request for a high level intervention from Peter Tippen lodged on April 11th after weeks of complaints has not been met with even the courtesy of an acknowledgement of my direct communicationToPeter TippenHead of IHG Rewards Club at InterContinental Hotels Group (IHG®)APR 11Jonathan Hall sent the following messages at 1:40 PMJonathan Hall 1:40 PMunresolved issue re points and cash charge for an upcming stay in ViennaPeter can I have a channel to communicate an outstanding issue with yourself regardiing the charges to myself for an upcoming stay in the indigo in Vienna in July.I have been charged GBP 416.60 plus 200,000 points for the stay. I have requested a review at agent, supervisor and manager level and nobody will respond to me why this is satisfactory.My membership details are as follows:Hello JONATHAN CLIVE,Platinum Elite Member
