We stayed at Holiday Inn Express in Aiken, SC, this weekend where we were to attend the funeral of a family member. Our checkin on Friday was efficient and our room was clean and comfortable. The breakfast Saturday morning was good.We put the do not disturb sign on our door until we left around noon to join our relatives, at which time we removed it. As we left, we noticed not just one, but two cleaning carts and two cleaning ladies on our floor.When we returned to our room that evening, the room had not been serviced. The bed was unmade and the used towels were on the bathroom floor.I went to the reception desk and informed the man in attendance there. After explaining the situation to him, he asked what I wanted, and I asked that the room be serviced. He offered to give us clean towels, but said, “I can’t leave the desk to go clean your room.”When we checked out this morning, the woman in attendance asked about our stay, and I told her what happened. She apologized, and checked the record. She said that we had been given extra points, and we appreciate that gesture. However, given a long day under sad circumstances, we would really have appreciated a room that was cleaned and comfortable. Our relatives in Aiken had given us the names of the hotels convenient to their home and we chose this one. We are not sure we will make the same choice again.
