I ordered a PAX wardrobe for 1400€, with delivery fees of 129€ included. The delivery was scheduled for January 8, 2024, between 4 PM and 8 PM, but it never arrived. We called customer service, who told us to opt for an "express" delivery to be delivered the next day, which cost us an additional 10€. The customer service agent said that we would be refunded and receive a commercial gesture once the order was received. The order was supposed to arrive on January 10, 2024, between 10 AM and 2 PM; it never did. We called customer service again, who told us that the agent had made a mistake and should never have offered an "express" delivery, as the telephone customer service was not authorized to do so.Therefore, we had to reschedule a "normal" delivery for January 14, 2024, between 8 AM and 10 AM. It was a Sunday! We received the order at 8 AM.I later called customer service again, who told me that they could not refund the "express" delivery as there was no record of it, only the shipping fee of 129€. No other compensation! We took 3 days of paid leave, waited a week for the order, received the order on a Sunday, and paid for express delivery.This is clearly a scam, and there should be an investigation into IKEA's customer service practices. I am going to file a complaint with 30 million consumers, the DGCCRF, leave comments on all corners of the internet, and send a registered letter through my legal insurance. I am now looking at Trustpilot and see the comments. I wonder how this is possible under the pretext that it is a multinational company. The consumer is deceived and has no recourse on the pretext that they are smaller.
