I wish there was an option to give zero stars. I have been waiting for nearly three months for my 2024 taxes to be updated on their website. I tried the chat function on the website, but I got a message that says “No representatives are currently available. Please try again later.”—even though it is during business hours! I was forced to call 1-800-829-1040, but I have been on hold for almost 44 minutes for a call that was supposed to be answered “in approximately 15 to 30 minutes”. They clearly do not care about your time! If you don’t update your system and I don’t get a bill, you don’t get a payment! Take me to federal jail if you want to.
