One of the worst service experiences ever! It is unbelievable to see an organization that is responsible for taxes of the biggest economy in the world is in such shambles. They mailed me a penalty dated back to 2016 and for a penalty dated back to 2018 which I have already paid. I waited for an hour to talk to someone on their support line and when the call connected, I could not hear the other person on the line. They need to create a proper process to provide support or outsource this department completely to a responsible party. They keep sending penalties and charging interest but there is no one to talk to from the IRS!
