The representative I was speaking with said would have me on hold for about 6-7 min to review my account. & in reality I was on hold for 1hr. She did not bother to check back on me not even once. I needed to stay on hold because it’s hard to get a hold of someone if I would’ve hung up. Plus it was about my refund that I have been waiting to receive for already 8 months. & I’ve already submitted everything that has been asked of me. This is so frustrating.
