Horrible customer service. People just say take them off speakerphone just so they have an excuse to hang up in you. He wasn't even on speakerphone. I PAID MY TAXES ON TIME and they keep losing the money. I spoke with a woman 3 months ago and resolved the issue, now they say I still owe them $16,000 plus penalties. I've been on hold for several hours total today. This is ridiculous! "Mr. Hornsby #1005245270 is not trained at all to be a representative. Help your people IRS!
