If I could leave a negative star review I would. I have been trying to get a hold of the IRS since March. There is no absolute way to talk to a REAL PERSON unless you have your Social Security number, how you filed, and “the amount of your return” and birthdate. Which when you owe federal but are getting a refund from the state, there is no real answer of what amount to put in. I just keep getting a message saying my information does not match.AND SOMEHOW my birthdate was changed internally and no one can tell me how it happened. I had to go to the nearest Social Security Office to look into my situation. And yes my birthdate had been changed somehow. And because my information does not match, which is out of my control, I have had NO WAY of talking to someone. This is a really terrible thing. My identity has been illegally changed without my permission and I can’t talk to someone to figure this out. Absolutely ridiculous. What are my tax dollars going to? Obviously not humans working for the government anymore. It’s all with robots that hang up on you. Just a great way to have a 30,000 sq ft building to pay for only 2 employees to work at such a place. And for American citizens to get no where.
