1. either you get through or you get an immediate message stating that the call volume is too high please try again later @ 8-9 in the morning 2. you get through after calling back numerous times (hang up, call right back type of thing) and get through.. go through all the damn prompts to either get to a robot " Understand complete sentences" (DOES NOT UNDERSTAND A WORD I AM SPEAKING) or get transferred by the robot to the wrong department they either immediately hang the phone or the representative come on the line saying you're in the wrong department i will have to transfer you... now mind you this is after sitting on hold for longer than 45 mins listening to the terrible elevator music and oddly someone pressing buttons on the phone.. it is not me pressing them by the way.. my phone is on speaker phone because I AM WORKING ALSO. 3. THEY FINALLY ANSWER (longest time i have been on hold after speaking with the stupid robot 1 hr 50 mins) but guess what... THE "LIVE PERSON" hang up! i have been trying to reach someone since 2020 literally calling every other day and once really frustrated i wait a week or so then start this process all over again... then the government wonder why people don't like paying taxes or just say F it to filing returns... look at how we tax payers are treated. how about taking the money from my two jobs and also from driving uber on the weekends and hire more representatives?! it is 4/9 @ 10:13AM, i have called 6 times this morning.. i am now on hold current time listening to this music is 30 mins... oh yeah i forgot to tell you all.. first 2 calls the robot hung up on me the other calls the robot stated that it had no information in the system for me.. weird because i am still trying to get my 2018 tax return... you lucky if you got your stimulus check... i have not received ANY of them.
