irs

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Where's the help

Where's the help. I've been on line for help and cannot find my topic answer. I send an email to explain my question in detail, but received no reply all three times that it was sent.So next I phone for help at 1-800-829-1040. I reach an actual person who says she understands my question when asked. She asks me if I can hold to be transferred to an advanced line. I holding for under one minute, I am connected to a pre-recorded message telling me to go on line to the IRS website for an answer!Seriously? This is helpful how? 🤦‍♀️🤯

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Date of experience: Feb 26, 2021