JIMDO SELLS YOUR PERSONAL INFORMATION!I was a Jimdo customer from 2016 to 2018, at which time I closed my business website mid year.In 2019 I received an automated email from Jimdo with the title 'Your Jimdo subscription is coming up for renewal'. I received a second email with the title 'Please renew your Jimdo website'. The titles of these emails indicated to me that Jimdo had accepted my cancellation and that they wished me to reengage my subscription. As I had closed my business and they were clearly automated, I did not respond, not wishing to attract more spam.OVER THREE YEARS LATER I am suddenly being harassed via text and email by a German collections agency claiming I had an unpaid bill from Jimdo for a contract from 2019 to 2020. This came as a complete surprise given that I had cancelled my service prior to the 2019-2020 billing cycle, so I contacted Jimdo, certain they would quickly rectify the situation as it was clearly an error. Despite having explained that I cancelled my service over three years ago and that of course I did not pay an invoice sent for a service contract for the year after I had cancelled, Jimdo has informed me that I must deal with the collections agency and that they will not respond to my case. Their 'customer service' representative was extremely rude and dismissive.I am disgusted- I cannot prove that I cancelled the service as it was done online and has been well over three years since it was cancelled. Jimdo charges in advance for a year of hosting, so I certainly did not receive free services for which I was contractually obligated to pay. I do not appreciate my personal details being sold to a collections agency for a service which I did not receive and which I had cancelled well in advance of the cancellation deadline. STAY FAR FAR AWAY- this company is deeply unscrupulous and dishonest and very unhelpful in sorting out their errors.
