I got scammed by a website which i was referred to by Kayak flights website , i was scammed into purchasing five airline tickets for me and my family , which as shared with me after the purchase transaction completed did not include any luggage. While i was purchasing the said tickets there was no mentioned in the online journey to indicate the tickets don’t include luggage , i have with me the screen grabs from a sample journey .I later received a confirmation email from the website , the email didnt mention any reference to luggage inclusions.I received a phone call from the website sales agent “Chris” informing me that the booking has gone through with the airline but there was no luggage included in the booking.At this stage i am not even certain whether we have confirmed airline seats. All i have is the above order confirmation email without any airline reference number.Upon calling the website back and repeated request for refund the website agent has given us no other option but to purchase luggage costing $1000 a piece .
