Kayak was a horrible service. In october of 2020, we were supposed to fly to corado, rent a vehicle for 6 days and travel to some national parks. However due to covid (shutdowns began in March 2020) we had to cancel our trip. Kayak never refunded me any money, never offered discount, postponement or rescheduling options. Nothing. Pretty much just robbed us. Now, I've been traveling for more than 15 years. Never once had this kind of problem.
