Kayak robbed me! They charged me $14,990.00 for no reason at all. My coming back home connecting flight got cancelled by British Airways for technical reason I was told when I tried to check in at airport. Nobody even called me to tell me. So I called Kayak from airport and they booked another flight with United instead calling British and just get me flight for free. After I was charged I called British myself and they gave me new flight for free. I also called United and they offered me credit $7800 out of $15k and United told me that only Kayak can give me full refund. Also entire day Kayak did not even call United to initiate cancellation. I have been calling for hours and I was hung up several times. They always saying somebody will call you shortly and nobody does. On top of this I broke my toe and I am in pain dragging bags from airport to hotel and back but Kayak don’t care their customer service does not any humanity and they are careless.
