I have used kayak many times and been satisfied. Today I posed 2 questions to Esther Doggett, VP e-commerce. 1-Should Kayak tell customers they are booking with a foreign company where consumer regs are different? 2. Should Kayak tell consumers they are booking with a consolidator where fare rules are different. She yelled and interrupted me on 4 or 5 occasions. I hope they recorded the call. She referred me to small print which does NOT cover either of these questions. I asked her if she thought these were items Kayak should post. She repeated her comments again yelling over the phone and interrupting me.
