I am a long-time Keap (Infusionsoft) user and primarily use it to send out my monthly magazine. I recently worked with the Keap support team's Jared to figure out how to create an archive of those publications, so they weren't just ephemera. An amazing solution for a tricky thing to do. And of course, I forgot how we did all those amazing things when I needed to do the same thing for the next month's issue. Since Jared was in a meeting, I worked "flat footed and solid cold" with Ty, a young woman who was up for anything and fully armed with a brain that knew how to think things through. We Zoomed together so I could show her my challenges, and she hunkered down and figured out the answer to my problem. With no previous work with me. I am a master teacher, a PhD, and an experienced Keaper. I do not suffer fools gladly. Ty is no fool. I didn't realize she was of the relentless figure-it-out warrior tribe until she figured it out. Amazing and fine work to behold. I'm so proud of her and thankful for this caliber of support from Keap.
