I have been avoiding this payment plan platform for years and the other day I tried it for the first time. Tried to order parts from a large retailer trough Klarna 3 times and the order has never been processed, Klarna has withdrawn 3 times the amount from my account and holds it for now yet doesn’t proces the payment (for the same amount I could have ordered in full) now I’m stuck with no funds and with no items for my business. I contacted the customer service. Initially an AI assistant will greet you and try to solve the issue ( the assistant is dull as a rock and wind do anything by repeat it self) once you get pissed you will get the option to be transferred to a rear assistant, surprisingly they are not any better an will basically apologetically reappear the same exact information. Klarna is a fully auto nosed platform so the customer service won’t help you with anything but tell you to wait for a few days and they again. Now let’s imagine this scenario: you need urgently to order something that might be critical for you, the order might or might not get trough, now the amount you spend is blocked for 1 to 7 days and you still don’t get your order. In case you contact the store they will tell you clearly, this is Klarna that didn’t proces the payment as they should. Well it looks like my suspension were correct and I will probably just keep on using my card as usual because Klarna didn’t prove them selves for me.
