Review Time
Beware of this unprofessional company, auto subscription that increases and when I ask for a refund immediately after i get charged, they don't agree to process the refund even though i have cancelled my plan. They offer a credit for next time i pay for a subscription thenthey removeit when i insist on getting a refund. Very childish behavior from Joanna in their customer support and I will follow through with a chargeback and don't think i'm not going to seek legal action on a 150$ it's chump change but i'm willing to pay for legal fees. Anyway for startups avoid at all costs
Klaviyo is a really large and robust program that just was not a fit for my small business. At times, I felt like I needed to hire someone just to understand and utilize it best for us. It was also extremely expensive, and while it certainly is capable of a lot, it really was not a good platform for a business of our size. We have 15,000 email subscribers, but we are a small business of 3 people so I maybe had an opportunity 3/4 times a month to actually send an email and at $165+USD/month I just wasn't seeing the return. I think that I could have had a full time job just running Klaviyo.In order to utillize it best, you need to put a lot of time into your email marketing strategy and maybe we just are too small for that right now.Customer service was always excellent and there were a ton of help and learning materials that Klaviyo provided, but as I said before, the system in general was just way too much for what we are capable of right now.
Be very careful using Klaviyo. Like others here we’ve experienced Klaviyo auto checking boxes to auto increase our, the customer’s, bill. It is one thing to auto check on a box to subscribe someone to a series of emails, but any business that uses this to immediately send a dramatically increased bill to customers is going to get request to reverse the change and issue a refund or a huge number of complaints, but it gets worse - Klaviyo won’t refund the money. Contacting them minutes after the auto-checked increase the bill, first they denied it was an auto check box, later they admitted it, but either way - no refunds - even though we hadn’t used it. Be very careful using Klaviyo.
I have been working with Klaviyo for several years now and in addition to all the merits of the platform today I would like to focus on their customer service/support.I have had the pleasure of being helped by FX on several occasions and their helpfulness and professionalism have led me to achieve very complex goals in terms of platform integrations and technical problems.
Response to Klaviyo - The initial response from Klaviyo's "canned-response" email was that we violated their "anti-abuse and campaign monitoring system".No specifics were provided, just AI style computer talk.As a multi-million dollar online seller with various professional relationships and vendors, I take accusations of abuse very serious. We follow the rules and monitor feedback from consumers closely.Klaviyo is a "Tech" company. They let computers run their business.As CEO of my company I have instructed my marketing team not to work with Klaviyo again. We like working with real, like-minded people. That's not Klaviyo.I had an account that I cancelled a year ago.My marketing company wanted to use them again but Klaviyo deleted my data.I tried setting up a new account but cannot.Klaviyo CS message says log into my account to open a ticket? What? Without an account you cannot.I found a link on Google that got me connected to a CS person.It took 2 days to get a response. The message said "create a new account".That doesn't work either.Technology companies that rely on computers think their smart.They can all close down and make the business community a better place for all of us.
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