kraken

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Customer service is garbage

Customer service is garbage. Took close to an hour to get someone to respond only to tell me that because of their stupid security setups that I have to wait 24 hours to receive MY crypto simply for securing my password and adding an external wallet. Their security measures are terrible and they seem to do nothing but cause unnecessary issues for their users (as seen across every site that mentions them). Playing with their customers' money is ridiculous and no one should be using them.

1
Date of experience: May 22, 2025