We've used Kroger pick up service 4 times recently due to some health issues. We have been disappointed with 3 of those experiences. The first disappointment we recieved was wilted produce. Totally unusable. Second problem was with substitutions. Ordered 4 assorted pints of Hagen Daz, they substituted light ice cream. You don't order a premium brand to buy ice milk. Today we ordered 2 packages of shaved beef and 1 chicken. They gave 3 chicken. I'm sorry we paid for beef because that's what we wanted. These are just a few of the substitions that are unsuitable. These are also dollars that are being wasted. We are unable currently to enter your store so we can't even return them. How do you propose to rectify this. We've been shopping at Kroger for fifty years we don't deserve this poor service.
