I have been a Kroger customer for over 30 years and have for the most part been pleased until today. I normally wouldn’t give up on a company after 1 bad experience but what happened today affects how I choose to pay at checkout. Today, I spent almost 3 hours choosing my groceries for a 3 week period. I was very tired by the time I was ready to check out. I wrote my check out and the sales associate called someone over to look at the screen while I’m wondering what is happening and a long line was forming behind me. Yes, very embarrassing. Then very flip, the associate said we can’t take your check...no explanation just check can’t be accepted. Luckily I had my debit card and paid with that and the transaction was approved. $298.99. The debit card is from the same checking account as the check I attempted to write. I quickly got out of the store with no one asking if I needed any help as I attempted to push a loaded down grocery cart and had to hand carry two other bags. I called the store manager and he said it was out of his hands and couldn’t give me an explanation as to why my check was refused but my debit card was approved. He said for me to call a company called ‘Certegy’. No help there only that I would get a report why my chosen method of payment was declined. I HAVE NEVER written a bad check at Kroger. The only conclusion the manager at Kroger said was that since I don’t write many checks at Kroger and don’t have a check writing history there, that could have caused the decline. Does anyone see a problem here? I don’t like being made to feel like I write bad checks. And no one at Kroger is bending over backwards to apologize or give me any kind of satisfaction. I called Kroger corporate and it sounded like I woke the person up on the other end of my call. All she said was ‘it’s Kroger policy’. I said ‘what policy’? And she wouldn’t answer me.
