kroger

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I had a bad experience with Kroger…

I had a bad experience with Kroger today. I used their scanner to scan my items. I removed three items from the scanned list,and then I rebought three items using the scanner. When I went to check out at Kroger the employee that handles quick scans and self-pay came over to me and said that I was chosen as a random screen. I believe that I was chosen because Ihey thought I was stealing from them. If she had been upfront with me telling me that they have to recheck the items because three of the items were removed I would’ve had no problem, however to make up some excuse for Rescanning my items in which there were only three in my cart and she charged me for four Stating that I had scanned an item twice. The scanner that was in my hand only stated I owed $14 and some change and then when the girl rescanned the items it was over $20. She scanned a deli item twice and said that I had scanned it twice, she did remove the second item from the total but by that time I was not a happy camper. If this is the way that the grocery stores are going to treat their customers then I don’t want to be one of them

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Date of experience: Sep 02, 2019