kroger

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Smith Mountain Lake Kroger sucks

Store #00399 in Moneta, VA needs some help. They are currently undergoing a renovation, but that won’t help this horrible management and service. A week ago, I bought 2 salad kits. When serving to my guests the very next day, they were brown...with 4 days left on the expiration. Stupidly, I went again today, a week later, and needed a salad kit again (haste makes waste)...the first bag was completely brown. So as the second. I pulled them all out and took the last bag, which was mediocre. If I wasn’t in a hurry, I would’ve gone to Food Lion. This service is consistent with this Kroger relardless of their renovation status. It is consistently filthy and has horrible produce. If corporate would simply stand outside and talk to a few customers, they would find out quickly. I’ve heard many folks have complained. Apparently, Kroger doesn’t care. I’m certain once their renovation is complete, prices will raise. I’m sure I’ll be switching 100% to our local Food Lion. Clean, good service, and good prices. I can drive an extra 5 minutes!I have pics of the salads if anyone is interested.

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Date of experience: Mar 13, 2019