I have been a lastpass premium user for several years and never had a problem. Following a families trial, they lost all of my shared passwords, despite me following their step-by-step instructions to move shared records out of shared folders. I spent hours resetting passwords but some that were lost were unrecoverable. The customer service was appalling and they refused to refund me pro-rata.I strongly recommend you avoid this company - they cannot be trusted to store your passwords safely.
