I've pre-ordered an item 36 days ago (11 APRIL 2023), when the exit date for the item was the 1 MAY 2023 and today 17MAY 2023 I have not received yet the item ordered, plus neither the shipment has been made.Pre-ordering an item to me, means that I should have received it few days after the exit date, but it seems it was not the case for Lego. I've even tried to contacted the customer service via chat 5 days ago (12 MAY 2023), and they told me that my order was going to be shipped soon and that it was put in the top of the queue (it should have already been as the order was done one month before), but it is not the case yet. I've ordered this item in advance because it was a gift and I wanted it to receive it shortly after the exit day, but it seems 36 days are not enough to prepare the shipment.I have no other choice than to leave a negative feedback.
