Having had a bad experience at the start of the year I had left a very bad review. I have since deleted as didn't want the brand that I love so much to still have such a negative review. They did refund me and eventually sort out the delivery issues that I had. I can't thank the manager enough with the help I finally did get. All the staff were friendly and helpful. Lots of issues with shipping and covid are bound to have an impact on any deliveries. Ordered over several times since and no problems. Such a world with issues such as this are not so bad when you look at the bigger picture of covid. Stay safe and enjoy lego.