My laptop will wifi print but not scan. After a week of e-mails back and forth, I reluctantly paid for a one time service - which by the way isn't included in the first year warranty - $69.00. I was told that I would receive a call within 2 hours this morning and now it's 5:30pm and haven't received a call. I had tried to call their support number.....forget it. I hung on 30 minutes both times and obviously no connection. But they keep sending me e-mails that I need to remember to connect to their support. Apparently they have been processing my service order....lol.
